Privacy Policy
How we handle the information you share when you submit a termite enquiry through this website.
About this website
Termite Treatment Ipswich is an independent termite enquiry website. We collect termite-related enquiries from property owners in Ipswich and surrounding suburbs and help direct them to a suitable local termite or pest-control provider. We are not a licensed pest-control company and do not perform pest-control work ourselves unless this site is operated by a licensed provider in the future.
This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. We aim to handle personal information consistently with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Information we collect
When you submit the enquiry form, we collect the details you provide, which may include:
- Your name
- Your phone number
- Your email address
- Your suburb
- The service you are interested in and how urgent it is
- Any message or details you choose to add
- Your consent to have the enquiry passed to a suitable local provider
We also collect limited technical and usage information automatically through cookies and analytics tools, such as your approximate location, device and browser type, the pages you view and how you arrived at the site. This helps us understand how the website is used and improve it.
How we use your information
We use the information you provide to:
- Pass your enquiry to a suitable local termite or pest-control provider so they can respond
- Respond to your enquiry and any questions you raise
- Operate, maintain and improve this website
- Keep basic records of enquiries and measure website performance
We do not sell your personal information.
Who we share your information with
To provide the enquiry service, your information may be shared with:
- The local termite or pest-control provider your enquiry is directed to, so they can contact you
- Service providers that help us operate the site, such as our lead-handling system and our website host
- Analytics providers such as Google Analytics, in line with their own terms
Once your enquiry is passed to a provider, that provider handles your information under their own privacy practices. We encourage you to ask them how they manage your details.
Cookies and analytics
This website uses Google Tag Manager and Google Analytics to understand how visitors use the site. These tools may set cookies in your browser. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics opt-out browser add-on. Blocking cookies may affect how some parts of the site work.
How long we keep your information
We keep enquiry information only for as long as is reasonably necessary for the purposes described in this policy, or as required by law. If you would like us to delete the enquiry information we hold about you, please contact us using the details below and we will action your request where we are able to.
Your rights and choices
Subject to some exceptions under the Privacy Act, you can ask to access the personal information we hold about you and ask us to correct it if it is inaccurate. You can also ask us to delete it. To make a request, contact us using the details below.
If you have a concern about how your personal information has been handled, you can contact us first so we can try to resolve it. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Security
We take reasonable steps to protect the information submitted through this website. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Third-party links
This website may link to other websites, including those of pest-control providers. We are not responsible for the content or privacy practices of those websites. Please review their policies separately.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please check back occasionally so you are aware of how we handle your information.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Last updated: 27 June 2026. This page provides general information about how this website operates. It is a starting template and should be reviewed by a qualified professional before you rely on it.